Shipping and Ordering Artwork

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 When ordering please send us any information about your existing family crest you have,

 any special requests - choice of background color, style etc. Custom sizing upon request. 

Please use doc. / jpg  to send us your pictures etc. -use  larger files, this will help us to see all necessary details for the painting.

 If we need to design or search for your coat of arms, please send your information / questions 

to our address provided below !




 Step 1. Send us your request, info, size, style, background etc.

 Step 2. We will confirm your order and answer any open questions

 Step 3. When you order your custom painting, we require a 50 % down payment for the artwork / design etc.

                Balance will be due on delivery of the artwork.

 Step 4. As soon as we received all your detailed information, if necessary we will provide you within 2-3 weeks 1-2 sketches / layout,  

               after your approval of our drawing, we will start painting on your project.  

               If we start from scratch creating your Coat of Arms we provide up to 3 revisions  - for any additional there is a charge of 40.00 USD

Step 5. When the art work is finished we will send you a digital picture  (if needed) via e-mail or mail.

Step 6. After receiving your final payment, the original artwork is usually send out within 2-3 business days.


We recommend to ask for a signature on all of your packages shipped by FedEx or USPS. We are not responsible for lost 

or stolen packages if you do not ask for a signature, you are releasing us automatically from any liability.




 We are a husband & wife artist team and all of our work is 100% hand painted. Every piece of artwork we create is given much attention to 

 detailing and the highest possible quality. We do not commission any other artists to prepare or finish our custom orders, as we like to keep the quality

 and integrity of the  paintings to our highest standards thus assuring premium artwork for you to enjoy.


 Due to our current workload of custom orders, when you place your order please be aware that the completion time is approx. 6-8 weeks

 for our artwork towards the Christmas season  (starts already in July )  the time frame may be extended.


 We thank you and all our clients for the trust and support you given us for our products, and we are very

 blessed and appreciative being able to be so productive in what we love doing most.


  Each knight shield is priced individually. Prices vary depending upon the complexity of the artwork. 

  Coats of Arms containing highly intricate images may be priced higher. 


  Please contact the artist about special orders. All prices listed are U.S. currency, subject to change without notice and do not 

  include shipping fee. 

  NOTE: All shipping costs are determined by size, weight and destination of the product ordered and the customer's 

  shipping preference and will be added to the final bill - 

  most orders will be automatically shipped within the USA with USPS priority days (2-3 business days ) or FedEx


 We do ship world wide - orders are usually shipped  via USPS or UPS
Depending on you location, you can expect the delivery time may take between 5 to 30 business days  ( first class -priority- express )


 Within the US small fee for shipping / handling will be added by check out.

 If you order more then one item and the shipping charge is less, a refund will be sent with your order. 

 ML Mural Art will make every effort to sent your package in a timely manner, but the USPS  / Carrier  / Custom is solely responsible 

 for any delays that maybe experienced. 


  For express or over night shipment there will be an increase of postage according the actual postal rates.

  Outside US or custom sizes please contact us for shipping rates - please allow 2 - 6 weeks for delivery.


  On family crest  custom orders we require a 50 % pre-payment for the artwork. the balance due before 

  artwork is shipped to you.

  After your deposit, we will send you a pencil drawing of the design or any sketches to approve, before the artwork gets finalized. 


  Return policies 

  We want every Ml Mural Art - Heraldry Art  customer to be delighted with their purchase. We are confident that you will be happy with 

  your purchase , but in the event that you are not, please contact us within 7 days of receipt of your purchase to arrange for a return. 

  All shipping costs will be the responsibility of the buyer, and are non-refundable.

  We reserve the right to limit or decline a refund or exchange.

  Custom orders are not eligible for refunds, returns or exchanges. All custom order sales are final.


  Please note all our items are individually hand painted by the artist based upon our original painting - master copy. Therefore each 

 item may have very slight variations of colors and brushstroke work but will be a unique work of art maintaining the integrity of 

 the original item pictured.

  Payment and order information 


  You can place your order via e-mail or phone.

  We accept payments with check, also you can use our provided Buy Now buttons,   PayPal  will send 

  your payment to  - or 

  we will send you a PayPal link were you can make your payment with your credit card.


  All online payments are handled trough PAYPAL's secure server


  If  you prefer to be billed through PayPal, your invoice will come directly from PayPal allowing you to use your credit card 

  without having to provide that  information to us directly.


We are delighted to hear from you and we are looking forward working with you on a wonderful piece of artwork - 

your personalized family tree or Coat of Arms / family crest


ML Mural Art

3820 Rolling Meadows Drive, Rio Rancho, New Mexico  87144 - USA

Phone (505) 891 7289


copyright  ML Mural Art